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Collect Code of Conduct
General Guidelines
Giving Notice To The Borrowers
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Our Fair Practice Code

Whenever we give loans, we will explain to you the repayment process by way of amount tenure and periodicity of repayment. However, if you do not adhere to repayment schedule, a defined process in accordance with the laws of the land will be followed for recovery of dues. The process will involve reminding you by sending you notice(s) or by making personal visits. Our collection policy is built on courtesy, fair treatment and persuasion. We believe in fostering customer confidence and long-term relationship. Our staff or any person authorized to represent us in collection of dues will identify himself/herself and on request display to you his/her identity card issued by Religare Finvest Ltd. We will provide you with all the information regarding dues and will endeavor to give sufficient notice for payment of dues.

All the members of the staff or any person authorized to represent Religare Finvest Ltd in collection of dues would follow the guidelines set below:

The customer would be contacted ordinarily at the place of your choice and in the absence of any specified place, at the place of your residence and if unavailable at your residence, at the place of business/occupation.

Customer's privacy would be respected.

Identity and authority to represent would be made known to you at the first instance.
Our representatives will contact you between 0700 hrs and 1900 hrs, unless the special circumstances of your business or occupation require otherwise.
Your request to avoid calls at a particular time or particular place would be honored as far as possible.
Time and number of calls and contents of conversation will be documented.
Customer would be provided with the information regarding the dues and necessary notice would be given for enabling discharge of dues.
During visit to customer's place for collection of dues, decency and decorum would be maintained.
Inappropriate occasions such as bereavement in the family or such other calamities would be avoided for making calls/visits to collect dues.
Demeanor that would suggest criminal intimidation or threat of violence would be avoided.

While written communications, telephonic reminders or visits by Religare Finvest Ltd representatives to the borrower’s place or residence will be used as loan follow up measures, Religare Finvest Ltd will not initiate any legal or other recovery measures without giving due notice in writing.

Important Notification - Religare Finvest Limited (“RFL”) shall not be levying pre-payment charges in respect to the customer whose loans are recalled at the option of RFL.

Religare Finvest Limited Credit Ratings

"Reserve Bank of India does not accept any responsibility or guarantee about the present position as to the financial soundness of the Company or the correctness of any of the statements or representations made or opinions expressed by the Company and for discharge of liability by the Company."
"Neither is there any provision in law to keep , nor does the Company keep any part of the deposits with the Reserve Bank of India and by issuing the Certificate of Registration to the Company, the Reserve Bank neither accepts any responsibility nor guarantee for the payment of the deposit amount of any depositor"